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Ticket Status Legend:
Open If the ticket status is 'Open' then the ticket is awaiting a reply from our Support Team.
Replied If the ticket has a 'Replied' status then the support ticket has received a reply from our Support Team. If you have further queries regarding the ticket, post a reply to the ticket so that it's status is set back to open to receive further replies from our Support Team.
Closed The ticket has been closed and no further replies are possible.